💌 SHIPPING & RETURNS

Because luxury should come with clarity, not confusion.

We don’t just ship products we ship peace, glow, and good vibes. Whether you’re grabbing a gloss, booking a reset, or hosting a lipstick party, here’s everything you need to know about how we handle shipping, returns, and reschedules at Aniko Mercy Lip Bar.

📦 SHIPPING & RETURNS POLICY

SHIPPING

We ship softness straight to your doorstep. 💋

Processing Time:
All orders are processed within 1–3 business days. Custom items like handmade glosses or lipstick kits may take slightly longer.

Shipping Time:

  • U.S. Standard Shipping: 5–10 business days

  • Rush Shipping (if available): 2–3 business days

  • International Shipping: 10–20 business days (depending on customs & location)

You’ll receive tracking info via email as soon as your order ships. If you haven’t received it within 3 business days, hit us up at info@anikomercylipbar.com.

RETURNS & EXCHANGES

Due to the nature of cosmetics and personal services, all sales are final — both in-store and online.

However, your peace matters. So:

Damaged or Wrong Item?
If your order arrives damaged or incorrect, email us within 48 hours with a photo at amc@anikomercy.com. We’ll make it right.

Unused/Unopened Items:
In rare cases, unopened and unused products may be eligible for exchange within 72 hours of delivery. You’ll be responsible for return shipping and must provide proof of purchase.

BEAUTY SERVICE CANCELLATIONS

All appointments require a non-refundable deposit to book.

If you need to cancel or reschedule:

  • At least 24 hours notice: You may transfer your deposit to a new date.

  • Less than 24 hours notice or No-show: Your deposit is forfeited.

Late arrivals of 10+ minutes may result in shortened services or cancellation at artist’s discretion.

QUESTIONS?

📍 Visit us in-store: 558 S. 4th St, Louisville, KY
📧 Email: info@anikomercylipbar.com
📲 DM us on Instagram or Facebook
📞 Call: 502-714-1220